Membership Headquarters

Exchanges

2015 TICKET EXCHANGE POLICY AND PROCEDURES

The Ticket Exchange Program is an exclusive benefit of Crew SC Full Season Members and 10-Match Plan holders. This benefit allows tickets from future matches to be exchanged into select Crew SC home matches.  Tickets must be exchanged a minimum of two (2) business days in advance of the match you will not be attending. Once the match has passed, the ticket may not be exchanged. (This is an updated procedure from previous seasons) Ticket exchanges are available in limited quantities in most price levels.

New for 2015

  • Tickets must be exchanged a minimum of two (2) business days in advance of the match you will not be attending.
  • Once the match has passed, the ticket may not be exchanged.
  • Ticket exchanges are available in limited quantities in most price levels.

Exchange Guidelines

  • Any exchanges conducted on a match day must be completed no later than 60 minutes prior to kickoff at the designated ticket exchange windows at both ticket booths located next to Gates 4 & 5, and tickets from future matches must be used.
  • Due to demand, memberships located in the Circle Club, Scotts Field Seats & Premier East are unable to exchange directly into these designated locations. Please contact your dedicated Client Services Representative to conduct your ticket exchange for another location.
  • Ticket Exchange Program is not available for memberships located in section 111-112.
  • Once a ticket has been exchanged, it cannot be re-exchanged.
  • When tickets are exchanged, you will receive paper tickets for your new or additional seats.
  • All parking passes must be exchanged a minimum of two (2) business days in advance of the day the parking pass is originally scheduled for. Once the match has passed, an un-used parking pass cannot be exchanged.
  • Exchanged tickets may not be combined with group orders, other offers or premium hospitality locations.
  • Single-match, group tickets, or other type of promotional ticket is not valid for ticket exchange.
  • Tickets may be donated to the Crew SC Foundation. Please contact your client service representative for more information.

How to Exchange (Full Season)

  • Log on to Account Manager, print and save PDFs of your tickets, and email the PDF tickets to ticketexchange@columbuscrewsc.com. Ticket exchanges received within 10 days of the requested match will be left for pick-up at will call.
  • Exchange in person with your membership card at the MAPFRE Stadium Ticket Office, Monday-Friday from 9:00 a.m. - 5:00 p.m.
  • Exchange in person with your membership card on the day of match at the designated Season Ticket Member windows located next to Gates 4 & 5. Tickets being exchanged on match-days must be for future matches, must be completed 60 minutes prior to kickoff, and must adhere to the updated procedure listed above.

How to Exchange (10-Match Plan)

  • Log on to Account Manager, print and save PDFs of your tickets, and email the PDF tickets to ticketexchange@columbuscrewsc.com. Ticket exchanges received within 10 days of the requested match will be left for pick-up at will call.
  • Exchange in person with your tickets at the MAPFRE Stadium Ticket Office, Monday-Friday from 9:00 a.m. - 5:00 p.m.
  • Exchange in person with your tickets on the day of match at the designated Season Ticket Member windows located next to Gates 4 & 5. Tickets being exchanged on match-days must be for future matches, must be completed 60 minutes prior to kickoff, and must adhere to the updated procedure listed above.

2015 Home Schedule

DATE DAY OPPONENT TIME (ET)

Full Season Exchange

10-Match Plan Exchange

14-Mar

Saturday

Toronto FC

7:30 p.m.

 

28-Mar

Saturday

New York Red Bulls

7:30 p.m.

 

18-Apr

Saturday

Orlando City SC

7:30 p.m.

 

25-Apr

Saturday

Philadelphia Union

7:30 p.m.

 

9-May

Saturday

Seattle Sounders FC

7:30 p.m.

 

22-May

Friday

Chicago Fire

8:00 p.m.

 

6-Jun

Saturday

Montreal Impact

7:30 p.m.

13-Jun

Saturday

LA Galaxy

7:30 p.m.

 

 

24-Jun

Wednesday

New England Revolution

7:30 p.m.

4-Jul

Saturday

New York Red Bulls

7:30 p.m.

 

 

19-Jul

Sunday

Chicago Fire

5:00 p.m.

 

25-Jul

Saturday

Toronto FC

7:30 p.m.

 

 

19-Aug

Wednesday

New York City FC

7:30 p.m.

 

 

22-Aug

Saturday

Sporting Kansas City

7:30 p.m.

 

 

6-Sep

Sunday

FC Dallas

7:00 p.m.

26-Sep

Saturday

Portland Timbers FC

7:30 p.m.

 

 

25-Oct

Sunday

D.C. United

5:00 p.m.

 
Denotes dates available for exchange