Severe Weather Policy

SHELTER DURING SEVERE WEATHER
We ask that you move out of your seat and into the nearest concourse location in a calm and orderly fashion. Please follow the instructions of the security and experience team personnel. We will continue to provide further updates for tonight’s event as they become available.

RE-ENTRY POLICY
There is a no re-entry policy for all MAPFRE Stadium events.

NEED ASSISTANCE?
If you need assistance please find your nearest Experience Team member or visit the Experience Services window at the administrative office by Gate 5.

RESCHEDULING POLICY
In the event that the original match is rescheduled, the original ticket will be valid for the rescheduled event date. Columbus Crew SC will inform the original purchaser of the rescheduled match in a timely fashion. Major League Soccer reserves the right to change the date and start time of the event for the safety and security of the players and fans. No such change shall entitle the ticket holder to a refund.