Usher Position Summary: Ushers are responsible for manning each access points in to our seating and hospitality areas.  Ushers will need to be able to make good eye contact while greeting and thanking every single guest that enters their section.  Ushers are responsible for checking all tickets to maintain our ticket integrity policy.  Ushers should be approachable and knowledgeable of the stadium and their area to be able to answer guests’ questions or give our guests directions.  Ushers must be friendly, have good communication and problem solving skills.  Ushers will also be responsible for assisting with our Crowd Management policy.

Essential Duties & Responsibilities

  • Always conduct yourself and your affairs in the manner in which Lamar Hunt* would have envisioned
  • Provide highest level of service to ensure guests’ expectations are exceeded and overall experience at Crew Stadium is positive and memorable
  • Ensures all guests are greeted upon arrival and first impression standards are met
  • Thank all guests for attending our events
  • Demonstrates Fan First initiatives in customer interactions for all Stadium events
  • Must handle any and all guest-related matters in a professional and courteous manner while offering each guest superior and individualized service
  • With a smile and friendly greeting check all tickets to ensure our Ticket Integrity Policy is being enforced and proper guests are entering our premium areas
  • Remains in designated position during the scheduled event time unless redeployed by a supervisor or full time Crew staff member
  • Learn the layout of Crew Stadium and can re-direct guests to the correct location when assistance is needed
  • Maintain thorough knowledge of the stadiums policies, procedures and event information
  • Enforce all stadium policies and procedures during an event to assure safety and security for all guests
  • Communicate effectively with all other event day and Crew staff
  • Handle complaints and resolve issues in the best way possible
  • Assist guests with disabilities in the ADA sections

Required skills, experience & abilities
(To perform this job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Must be at least 18 years of age
  • Must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • High school diploma, GED or equivalent
  • Ability to stand for long periods of time in excess of 8 hours and may include walking long distances and climbing stairs
  • Ability to lift a maximum of 25 pounds
  • Must be able to work a minimum of 80% of all scheduled Stadium events
  • Able to work a flexible schedule including evenings, weekends, and holidays
  • Ability to work outdoors in changing weather conditions in the extreme heat, cold, rain, sleet, snow and in direct sunlight
  • Must maintain a professional appearance and demeanor at all times
  • Ability to maintain the highest level of customer service while being fully focused on the Fan Experience
  • Must be outgoing, friendly, and able to work under pressure with the ability to deal with problems in a fast-paced environment
  • Excellent communication skills with the ability to follow oral and written instructions to communicate effectively with others
  • Ability to effectively present information and respond to questions from our guests
  • Must be able to make direct eye contact, greet, welcome and thank all guests

*Lamar Hunt founded the Columbus Crew as a charter member of MLS in 1996.  Hunt built Crew Stadium in 1999, making Columbus home to the first soccer-specific stadium in the MLS.

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**application does not guarantee an exclusive spot as an Usher.  All Event Staff members will be cross-trained and may be asked to work a different position during any given event.