MAPS:

For fans attending all 2020 Columbus Crew Matches and looking to past at MAPFRE Stadium, a parking pass will need to be purchased in advance of the match. | PURCHASE PARKING PASS

 


 

SAFETY:

 ATM’s / Cashless Transactions

All transactions must be cashless and there will be no cash dispensing ATMs available for use. There will be Cash2card kiosks in place of ATMs at the lower Southeast and Southwest corners of the stadium.

 Bag Policy

While bag size restrictions will remain the same, all bag screeners will ask for you to open your bag for inspection to avoid any contact. There will be NO bag check service available.

 Black & Gold Zones
  • Your ticket will have your designated entry listed and can only be scanned at that location. There will be stadium personnel outside each gate to ensure you are at the correct location. If your ticket is marked black you will enter through Gate 5. If your ticket is marked Gold, you will enter through Gate 4.
  • Stadium zoning is meant to reduce the number of patrons that are physically able to come into contact with one another. You will not be able to cross into a different zone. Each zone includes designated entry points based on your seating section.
 Concessions

Concessions will be available at our permanent concourse concession stands. Concessions also feature lane signage for order, pick-up, entry and exit. Every other cash register will be in use to maintain social distancing between staff. Food trucks will not be available. All transactions are contactless and cashless. All food servers will be wearing masks and gloves. Concessions will close at the 80th minute to ensure walkways are clear for egress.

 COVID-19 Safety

Building on the critical work of local, state health officials and the CDC in the fight against COVID-19, the Columbus Crew have collaborated with medical experts, industry leaders and the MLS to develop a responsible restart stadium plan.

There are 6 key principles that were considered in creating a safe and healthy environment:

  • Physical 6 ft. distancing in-stadium
  • Mandated face masks for all
  • Daily temperature screenings and symptom monitoring for all staff
  • Robust cleaning and disinfecting protocols throughout the venue for all staff
  • Robust hygiene protocols for all fans and staff
  • Clear signage, wayfinding, and posted education/protocol for all fans and staff
  • Continuous review and adjustment to evolving circumstances
 Entry
  • If your ticket is marked black you will enter through Gate 5. If your ticket is marked Gold, you will enter through Gate 4.
  • Queue lines will be enforced to maintain social distancing guidelines maintaining a minimum of 6’ between groups. Patrons will be security screened and magnetometers will be set 6’ apart. Your ticket will specifically identify which gate to enter (either Black or Gold Zone as MAPFRE Stadium will be split into two halves, “Black” and “Gold”).
  • There will be floor decals on the ground designated where to stand before getting scanned in.
 Exiting

When the match is over, please pay attention to the main scoreboard (located on the south side of the venue), for instructions on exiting.

 Hand Sanitizer

Touchless hand sanitizer and other hygiene products will be available throughout the stadium.

 Limited Capacity
  • With health and well-being top of mind, Columbus Crew SC will reduce capacity this season to follow CDC social distancing guidelines and the guidance of state and local authorities. MAPFRE Stadium will seat approximately 20 percent of its capacity to home games approved with fans this season.
  • Reductions in capacity will require a re-seat of the entire stadium including Season Ticket Members and premium areas. We worked with MLS and health officials to provide safe distancing between fans and on-field personnel, which resulted in removing all field seating and anywhere between 2-6 rows in the lower bowl. We will also not have public access to the Upper 90 Club for the 2020 season.
  • Any future increase in capacity would depend on approvals from state and local authorities.
 Masks and Face Coverings

Face coverings are required for all attendees over the age of 2 years old (including working staff and ticket-holders, other than while eating or drinking) once inside the stadium.

 Matchday Health & Safety Video

Please review the Responsible Restart video at the top of the page.

 Medical Attention

Report to the closest MedCare personnel on the Upper Concourse or in First Aid under Section 121.

 Merchandise

The plaza will still feature merchandising in each zone (Black & Gold zones), with signs and floor decals to ensure social distancing and proper flow of the lines.

 Outside Food & Beverage

All drinking fountains will be closed for health and safety reasons. Therefore, fans are permitted to bring in one (1) 20 oz. sealed water bottle.

 Parking
  • Please enter via 17th Avenue on the South end of the stadium.
  • All parking will need to be pre-purchased along with your ticket to designate your parking zone.
  • Tickets and parking passes for originally scheduled 2020 regular-season games are no longer valid. New tickets and parking will be issued upon purchase.
  • Parking, just like your tickets, will be divided into zones. The parking attendant will check your parking pass and direct you to your designated lot. There will be additional personnel within the lots to direct you. Parking will be designated to every other spot to ensure social distancing.
 Restrooms

Socially distanced restrooms will eliminate every other stall and sink. Arrows on the ground will indicate which direction to walk through each bathroom. All sinks and towel dispensers will be contactless.

 Seating

Signs and ushers will be in ushers will be in every concourse walkway to direct fans to their seats. All seating is assigned, including the Nordecke, and there will be no Standing Room Only available. In accordance with local and state health guidelines, all seating groups will be socially distanced by six feet or more.

 Social Distancing

Columbus Crew SC has taken the following steps to maintain a safe physical distance:

  • Furniture adjustments
  • Distance markers
  • Physical barriers/partitions
  • Cones/tape for one-way traffic
  • Designated work areas
  • Closed common spaces unless distancing is assured
  • Adjusting hours/shifts
  • Signage
 Tailgating

Tailgating will be strictly prohibited.

 Ticket Information

Tickets and parking passes for originally scheduled 2020 regular-season games are no longer valid. New tickets and parking will be issued upon purchase.

Signs and ushers will be in ushers will be in every concourse walkway to direct fans to their seats. All seating is assigned, including the Nordecke, and there will be no Standing Room Only available. In accordance with local and state health guidelines, all seating groups will be socially distanced by six feet or more.

 Vuvuzela's/Horns

For the remainder of the 2020 campaign, vuvuzelas will not be sold in the Crew SC Shop or permitted at entry to the stadium.

 


 

DIGITAL TICKETING:

ACCESSING CREW SC TICKETS

Your Columbus Crew SC tickets are now at your fingertips 24/7. The easiest place to access your mobile tickets are through the MLS App, selecting Columbus Crew SC as your favorite team. Ticket package holders, including season ticket members, and group tickets can also be accessed on your phone’s web browser through their Columbus Crew SC Account Manager. Single match buyers purchasing online via Ticketmaster.com will have the option to choose tickets on their smartphone, or choose Will Call for pick up on matchday. For ease of access into MAPFRE Stadium, ensure that all individual members of your party can access their own tickets.

TICKETING FROM YOUR PHONE

 Tickets Via MLS App
 Accessing Your Tickets
 Sending Your Tickets

TICKETING FROM YOUR COMPUTER

 Transferring Your Tickets

Select the specific match or event and hit "Send." Once selected, confirm your choices then copy and paste the provided link into an email or any other messaging platform. We also recommend entering the name of the person to whom the tickets are being transferred.

ADDITIONAL QUESTIONS

 How do I contact the MAPFRE Stadium ticket office for assistance?

Call 614.447.2739 or ticketoffice@columbuscrewsc.com. On matchdays, the ticket office will open at 12 p.m. ET.

 Columbus Crew SC Ticketing FAQ
 What are the options available to Season Ticket Members if a very limited number of fans are allowed?
  • Option #1: Re-select seats in the socially-distanced capacity stadium for available matches
  • Option #2: Keep your money on account to use for future 2020 or 2021 Crew matches.
 What is the process for selecting my seats for the 2020 season if fans are allowed?

For any match in which we receive full approval to host fans in a limited capacity, Columbus Crew SC will send an email to Season Ticket Members providing an updated plan on how to purchase new seats in the socially-distanced stadium. Priority of access will be reserved for Season Ticket Members, and inventory will be limited and based on availability.

 Do I have to attend games for which fans are permitted?

No, you may choose to not select any 2020 games. You will not lose any season ticket member status, new stadium priority or access based on this selection.

 If I don’t select upcoming games (if available), could I still get offers for future games including 2020 MLS Playoffs?

Yes. We realize that situations and decisions may change over time. You may receive additional offers throughout this process based on availability and demand.

 Can I use credit/balance on my account to purchase 2020 matches?

Yes, you can use any of the original money you paid for your 2020 season ticket package for 2020 regular season matches. All additional money will carry over to the 2021 season. If you prefer to apply your 2020 credit/balance to your 2021 Columbus Crew season ticket payment, please contact the Membership Services Team at (614)447-2739, ext. 1 or membershipteam@columbuscrewsc.com). Applying your 2020 credit/balance will not exclude you from future 2020 Phase 2 matches or MLS Playoff presale offers.

 What happens to any tickets that have been resold or transferred?

You will continue to have access to resell and transfer your digital tickets. Any tickets already sold or transferred will no longer be valid for entry.

 What If I have more questions?

Please contact a dedicated member of our Membership Service Team at 614-447-2739 ext. 1 or membershipteam@columbuscrewsc.com or visit www.columbuscrewsc.com/covid-19 for more details.

 What Season Ticket benefits will I still receive in 2020?

Season Ticket Members will still receive their 10% off at the Crew Gear Store and Purchase Priority for Special Events held at MAPFRE Stadium (including MLS Cup Playoffs), regardless of selection for any available 2020 matches.

 If I decide not to purchase tickets, how will my benefits be impacted?

Your benefits will not be impacted if you choose not to attend games in 2020.

 How will I receive my tickets?

All tickets for the 2020 season will be mobile tickets. There will be no paper tickets moving forward. To learn more about mobile ticketing please visit our website at https://www.columbuscrewsc.com/tickets/mobile-ticketing.

 


 

ADDITIONAL INFORMATION:

For fans attending all 2020 Columbus Crew Matches and looking to past at MAPFRE Stadium, a parking pass will need to be purchased in advance of the match. | PURCHASE PARKING PASS