Ticket Exchange Policy & Procedures

The Ticket Exchange Program is an exclusive benefit of Crew SC Full Season Members and 10-Match Plan holders. This benefit allows tickets from future matches to be exchanged into select Crew SC home matches. Tickets must be exchanged a minimum of two (2) business days in advance of the match you will not be attending. Once the match has passed, the ticket may not be exchanged. Ticket exchanges are available in select price levels and in limited quantities. Matches or price levels may become unavailable at any time.

Full Season Members can choose from eight (8) pre-determined matches to exchange into and 10-Match Plan holders can choose from six (6) pre-determined matches to exchange into.

Full Season Exchange Dates & 10-Match Plan Exchange Dates

*Dates are subject to change

Date

Day

Time (ET)

Opponent

Full Season

10-Match Plan

March 1

Sun

12:30 p.m.

NYCFC

*

 

March 14

Sat

5 p.m.

Real Salt Lake

*

*

April 11

Sat

7:30 p.m.

Orlando City

*

*

April 29

Wed

7 p.m.

Minnesota

*

*

May 27

Wed

7:30 p.m.

Vancouver

*

*

June 20

Sat

7:30 p.m.

D.C. United

*

 

July 5

Sun

6 p.m.

Inter Miami

*

*

Sept. 12

Sat

7:30 p.m.

Houston

*

*

* Denotes match available to exchange into

How to Exchange

To submit your ticket exchange online, please click on your respective link below to submit your request.

Or exchange in person with your membership card at the MAPFRE Stadium Ticket Office, Monday-Friday from 9:00 a.m. - 5:00 p.m.

Exchange Guidelines

  • Tickets must be exchanged a minimum of two (2) business days in advance of the match you will not be attending.
  • Once a ticket has been exchanged, it cannot be re-exchanged.
  • When tickets are exchanged, you will receive a confirmation email from the box office.
  • Due to being sold out, memberships located in the Center Circle and Scotts Field Seats are unable to exchange directly into these designated locations.
  • Memberships located in Center Circle or Scotts Field Seats will be exchanged into Premier East, depending on availability. Memberships located in Premier East and Nordecke will be exchanged into those sections depending on availability.
  • Any exchanges conducted on a match day must be completed no later than 60 minutes prior to kickoff at the designated ticket exchange windows at both ticket booths located next to Gates 4 & 5, and tickets from future matches must be used.
  • All parking passes must be exchanged a minimum of two (2) business days in advance of the day the parking pass is originally scheduled for. Once the match has passed, an un-used parking pass cannot be exchanged.
  • Exchanged tickets may not be combined with group orders, other offers or premium hospitality locations.
  • Single-match, group tickets, or another type of promotional ticket is not valid for ticket exchange.
  • Tickets may be donated to the Crew SC Foundation. Please contact our Membership Team for more information.
  • Questions? Please contact your Membership Specialist or the Membership line at 614-447-2739 (ext. 1) or membershipteam@columbuscrewsc.com